Dara G.
Senior Manager, SRE Incident Command @ Docusign
- Role
- Senior Manager, Sre Incident Command at Docusign
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Dara G.
For over 10 years, I have specialized in transforming reactive incident response into proactive operational resilience, leading and developing high-performing teams that excel under pressure. My focus is on moving beyond simple fixes to create lasting system stability and organizational efficiency.My leadership philosophy is centered on empowerment and continuous improvement. I am passionate about coaching engineers and incident commanders, mentoring them through complex technical challenges to build both their confidence and expertise. By championing a culture of blameless post-mortems and fostering deep, collaborative problem-solving, I guide my teams to learn from every incident, turning critical events into powerful opportunities for growth and system hardening.
Experience
Senior Manager, Sre Incident Command
Aug 2025 — Present · US
Education
Colaiste Dhulaigh CFE
FETAC LEVEL 6, Web Authoring
2009 — 2010
Colaiste Dhulaigh CFE
FETAC LEVEL 6, Network Administration
2010 — 2011
Colaiste Dhulaigh CFE
E.C.D.L, Information Technology
2008 — 2009
Skills
- Software as a Service (Saas)
- Linux
- Management
- Customer Experience
- Incident Response
- IT Operations
- Major Incident Management
- Saas
- Customer Support
- Cloud Computing
- Incident Management
- Customer Satisfaction
- Information Technology
- Problem Solving
- Service Delivery
- Technical Support
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