Daquan Epps
Customer Support & Internal IT Admin @ CoreView | Help Desk Support, Process Improvement, Customer Support, Microsoft Certified
- Role
- Customer Support & Information Technology Systems Admin at CoreView
- Location
- Stratford, CT, US
- LinkedIn followers
- 500 followers
About Daquan Epps
At CoreView since August 2021, my role as Technical Support Engineer involves spearheading customer support and internal support for a dynamic startup. With a Master of Science in Industrial Technology and MS Certifications, I address over 100 customer technical issues weekly, maintaining an impressive 4.8/5 satisfaction rating. My contributions to identifying and resolving software bugs are vital in improving our SaaS platform and establishing CoreView as a customer-centric organization.My background in technology fortifies my approach to manufacturing process improvement and support. As our team\'s technical expertise has grown, we\'ve achieved a 50% reduction in support tickets through comprehensive knowledge base articles, reflecting our commitment to empowering customers with self-service options and my dedication to continuous process optimization.
Experience
Customer Support & Information Technology Systems Admin
Feb 2023 — Present
Demonstrated startup adaptability by providing technical support to 100+ employees, contributing to a 98% internal issue resolution rate that ensured seamless operations and rapid response.• Streamlined issue resolution processes, reducing average resolution time by 25%, and significantlyimproved customer satisfaction and relationships.• Spearheaded the development and enforcement of internal security and device policies, enhancing procedural efficiency and compliance.
Education
Buffalo State University
Master of Science (M.S.), Industrial Technology/Technician
2017 — 2019
Buffalo State University
Bachelor's degree, Criminal Justice/Police Science
2011 — 2016
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