Daphney Vick
Healthcare Operations Leader | NCQA Health Plan & SNP Model of Care Surveyor | Enterprise Transformation
- Role
- Special Needs Plan Model of Care Program Reviewer at NCQA
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Daphney Vick
I am a healthcare operations and transformation leader with more than 20 years of experience building and scaling systems in complex, regulated environments.I lead at the intersection of strategy and execution, aligning clinical, operational, and data functions to drive measurable improvements in quality, cost, and performance. My work includes scaling national operations, modernizing infrastructure, strengthening quality and risk programs, and guiding organizations from compliance as an event to continuous operational readiness.I am an NCQA Health Plan and SNP Model of Care Surveyor, but accreditation is a tool, not the work. I use it to strengthen operations, embed accountability, and build systems that hold up under scrutiny and perform in the real world.I am motivated by work that improves outcomes, strengthens infrastructure, and creates lasting impact across the healthcare system.
Experience
Special Needs Plan Model of Care Program Reviewer
Feb 2023 — Present
Review SNP Model of Care (MOC) documentation to assess compliance with the quality assurance requirements as determined by CMS.
Education
University of Maryland Global Campus
Bachelor of Science - BS, Health/Health Care Administration/Management
University of Maryland
Master of Science - MS, Health/Health Care Administration/Management
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