Daphne Montalvo

About Daphne Montalvo

Management professional responsible for Human Resources life cycle, Technical Writing and Corporate Communications, Fleet and facility maintenance, and direct support to President and CEO.

Experience

1. General Human Resources Manager

   AD Solutions

   Sep 2019 — Present · Orlando, FL, US

   Manages & administers full cycle HR and Recruitment for accounting, finance, sales, it, delivery and service department candidates and employees.*Develops and implements recruitment strategies to attract high-quality candidates in the above departments, resulting in an increase in candidate quality, year over year reduction in turnover, and improved employee experience.*Manages employee relations matters, addressing and resolving conflicts, conducting investigations, and ensuring compliance with company policies and employment laws.*Implemented performance management programs, including goal setting, performance evaluations, and career development plans, resulting in increased employee satisfaction and productivity.*Strategizes, guides, and provides solutions to departments based on current policies and practices to address department needs and concerns.*Developed & delivered HR training programs to enhance managers\' skills in areas such as interviewing techniques, performance feedback, and conflict resolution.*Ensures consistent application of company, HR, and recruitment vision, policies, and key strategic initiatives.*Created & maintained HR policies and procedures to ensure compliance with federal, state, and local employment laws.*Leads and manages initiatives to enhance employee engagement, such as implementing recognition programs, conducting employee surveys, and developing team-building programs.*Administers the HRIS system and vendor management ensuring accurate and up-to-date employee records, generating reports, and analyzing HR metrics to inform decision-making.*Manages the day-to-day administration of various benefits including enrollment process, managing benefits vendors, internal plan communications and working with vendors on contract reviews/renewals.*Strategizes and creates the corporate voice via public communications including nationally published articles and press releases, award winning government bids, proposals & negotiations.

Education

• University of Central Florida

  Bachelor of Arts, Humanities/ Philosophy

  2011 — 2012

• Dr. Phillips HIgh School

  Honors Diploma, International/Global Studies

  1994 — 1997

Skills

• Microsoft Excel
• Microsoft Office
• Customer Service
• Microsoft Word
• Financial Analysis
• Powerpoint
• Insurance
• Banking
• Nonprofits
• Community Outreach
• Training
• Volunteer Management
• Event Management
• Research
• Public Speaking
• Leadership
• Strategic Planning
• Management
• Event Planning