Daphne Kumar

District Manager @Music & Arts

Houston, TX, US

I was recruited to lead all district retail operations. This includes sales, marketing, merchandising, inventory management, budgeting, P&L, staff recruitment, training, and customer service. Some highlights include: • Achieving EBITDA and revenue targets districtwide across retail sales, lessons, repairs, and rentals. Partnered with national services teams to ensure consistent achievement of targeted goals.• Increasing rental revenue by cultivating relationships with school executives, partners, and vendors. • Optimizing merchandising strategies by aligning inventory with program designs.• Maximizing customer satisfaction and retention by tracking customer service (OSAT) responses to evaluate feedback and identify areas for improvement. • Supporting professional advancement by mentoring and training store managers and management candidates.

Texas A&M University-Kingsville

Bachelor of Arts - BA