Daphne I.

Work Coach @Department for Work and Pensions (DWP)

Gloucester, GB

Assessing claimants’ needs, barriers to employment, and eligibility for support programs- Assisting claimants with job searching activities, including CV writing, interview preparation, and application submission- Connecting claimants with external agencies and support services, such as training providers, mental health services, and debt advice- Regularly reviewing progress towards employment goals, identifying any barriers, and adjusting support plans as needed- Maintaining detailed records of claimant interactions and progress using DWP systems while ensuring compliance with data protection regulations- Establishing and maintaining positive relationships with claimants, building trust and rapport to encourage engagement and motivation- Providing information about resources to help claimants gain skills to progress towards work- Helping claimants find work or training that matches their skills and experience.