Daphane Foo
Luxury Retail Leader | Cultivating Excellence through Inner Connectivity
- Role
- Team Manager at Tiffany & Co.
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Daphane Foo
At Tiffany & Co, our team\'s sales soared by 40% from the previous year, ranking us #6 in North America—a testament to our strategic client outreach and focused sales coaching. My leadership role encompasses spearheading product education across five stores, contributing to our organization\'s reputation for excellence in client experiences and sales tactics. This has led to our team achieving the highest conversion rate in the company.With us, each team member flourishes through in-moment coaching and an inclusive work culture that I actively cultivate, empowering them to deliver remarkable guest experiences and execute successful events. Our collaborative efforts have resulted in not just impressive sales figures but also in a substantial rise in average transaction value, reflecting our commitment to fostering growth and appreciation within our team and clientele.
Experience
Team Manager
Mar 2022 — Present · Washington, DC, US
Increased sales 40% over prior year (currently ranking #6 in North America in Sales) through Q2 2022 through strategic client outreach, special events and focused sales coaching. Nominated to represent the Mid-Atlantic/Central Region to lead 5 stores through new product education and launches. Nominated to represent Tiffany & Co. USA in an international StylingThink Tank. Coached client advisors on guest experience and sales tactics, leading to the highest conversion rate in the company in 2022. Coordinated in-store and destination events with both top clients and potential clients yielding high Return on Investment Onboarded and trained two additional Team Managers as the only experienced Manager on site. Ability to recognize and leverage each individual’s strengths and weaknesses to provide appropriate and efficient coaching to maximize growth opportunities and achieve personal goals. Selected as a peer mentor to other Team Managers across the region, providing feedback and coaching to assist with individual growth and goals. Lead and coached the Operations team to success – resulting in the second highest operational efficiency score in the Mid-Atlantic/Central Market.
Education
American University
Certificate
2005 — 2006
Allegheny College
BA
2003 — 2007
Skills
- Self Starter
- Team Leadership
- Fluent in Cantonese
- Management
- Team Building
- Cantonese
- Time Management
- Business Management
- Bookkeeping
- Event Planning
- Customer Service
- Fundraising
- Business Strategy
- Mandarin
- Team Motivator
- Organizational Development
- Budgets
- Sales
- Data Analysis
- Administration
- Teamwork
- Analysis
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