Loc Dao
Technical Program Manager @The Pokémon Company International
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WORK HISTORY
Technical Program Manager @The Pokémon Company International
Led successful end-to-end delivery of multiple global projects, implementing QA, UAT, user feedback, and closed beta testing to ensure high-quality outcomes-Applied a human-centered, iterative approach to product rollout by championing real-world testing strategies with end users to gather authentic user feedback to refine experiences, reduce post-launch support issues, and accelerate successful adoption-Championed a strategic shift to full-stack squads by forecasting delivery needs and optimizing team composition, streamlining talent resourcing, minimizing bottlenecks, and positioning teams for scalable, cross-functional success-Unified program management through weekly TPMO syncs and hands-on coaching of TPMs, establishing scalable practices, strengthening strategic alignment, and empowering a culture of growth and accountability across the delivery team-Conducted regular 1:1s with delivery team members to identify process inefficiencies, uncover personal development opportunities, and gather actionable feedback, resulting in targeted improvements in team dynamics, delivery outcomes, and individual growth-Built strong cross-functional partnerships between Business and Delivery to clarify ownership and accountability, fostering a culture of collaboration and trust that streamlined decision-making and accelerated alignment-Systematized 33 cross-functional team processes, driving clarity, scalability, and consistent execution in delivery efforts, laying the foundation for repeatable success.
EDUCATION
Green River College
Certificate of Project Management
University of Washington, Michael G. Foster School of Business
Bachelor of Business Administration (BBA)
ABOUT LOC DAO
EXECUTIVE SUMMARY Empathetic and strategic leader with 7+ years of experience driving…
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