Danylo Rudenko

Desktop Support Administrator @Canadian Mental Health Association (CMHA) - Toronto

Toronto, ON, CA

Provides desktop and end-user support for over 100 end users, serving as the first point of contact for technical issues, delivering onsite and remote assistance, and escalating to senior IT staff when necessary- Administers Microsoft 365 applications and services, including user accounts, mailbox licensing, access permissions, MFA setup, and the Microsoft Authenticator app, ensuring secure and efficient user access- Manages Active Directory, Intune, and AutoPilot devices, enrolling laptops and mobile endpoints, applying configuration policies, and monitoring compliance across the environment- Configures, maintains, and troubleshoots SharePoint and OneDrive environments, resolving sync and access issues, and supports MS Teams administration by assigning phone numbers and managing collaboration features- Oversees IT asset management using Snipe-IT to track company laptops, peripherals, and user equipment inventory, while working with Lenovo support to resolve hardware issues and maintain device reliability- Implements and manages security tools and policies, including BitLocker encryption, Microsoft Defender threat protection, and inbound anti-spam rules, enhancing endpoint security and safeguarding organizational data- Sets up new accounts and accesses configuration for new hires, and delivers comprehensive IT onboarding sessions, including training on organizational systems, tools, and best practices- Installs, configures, and supports network and wireless printers, and also provides email tracing support to assist in resolving delivery issues and maintaining a consistent communication flow.

Everest College-Mississauga

Diploma, Network Administration

Cisnet

Information Technology