Dany Goaix
Partner, Manulife Account @Kyndryl
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WORK HISTORY
Partner, Manulife Account @Kyndryl
Client Management; IBM lead on all Request for Services (RFS) from solutioning to implementation. Over $10M in annual revenue. Ensured client satisfaction through constant focus and oversight to deliver quality RFS statements of work (SOW) and project execution. Currently oversee 30+ staff made up of architects, contract specialists and project managers. Consistent strong customer satisfaction results for solutioning and project delivery. • Performance Management; responsible for RFS statements of work & project service level attainment. Consistently meet all SLA’s. • Project Management; oversee portfolio of projects, on average 100+ active. Manage client escalations and deliver monthly client executive performance updates. • Contract Management: implemented improvements to contracts to improve customer satisfaction or better protect IBM.• Implemented practice of lesson learned sessions on major projects and applied the outcomes to our contracts and project playbooks.• Jan 2015 – 6 week assignment to a large outsourced account to build a ‘get well’ plan to address a critical situation with IBM’s support of a key piece of client infrastructure that the client was very dissatisified with. • May 2014 - Selected for IBM Corporate Services Corps program, a global leadership program that deploys small teams to community-based assignments in developing countries. Spent 4 weeks as a consultant developing governance recommendations for Morocco’s Tourism Department to help them strengthen the sustainability of their tourism projects. To date only 57 Canadians have been selected for this program in the last 12 years.
EDUCATION
Institut national polytechnique de Grenoble
3rd year of BA in French
York University - Glendon College
Bachelor's degree
SKILLS
ABOUT DANY GOAIX
I show up, every single day, eager to make a difference, eager to connect, eager to create value and move my client’s agenda forward. My career success over 30 years has been driven by always focusing on meeting or exceeding expectations and building relationships based on trust and transparency, with peers and clients. I’m a strong people leader and communicator, comfortable driving change and delivering it with a positive \'can-do\' attitude. I am a brand ambassador of Kyndryl and work hard to promote the qualities of Kyndryl. With the size and breadth of Kyndryl I have learned that the fastest and best approach is to constantly collaborate in order to move the agenda forward, be it solutions, projects, or escalations. Bottom line is I care.
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