Danyel Peck
Sr. Director of Operations
- Role
- Sr Director of Operations at Watercress Financial
- Location
- Des Moines, IA, US
- LinkedIn followers
- 500 followers
About Danyel Peck
Results-driven operations leader with 10+ years of experience in consumer lending, loan…
Experience
Sr Director of Operations
Jan 2021 — Present · West Des Moines, IA, US
As Director of Customer Operations for a national home improvement lender, I lead the strategic and day-to-day management of all customer-facing and support functions, driving operational excellence across Customer Service, Collections, and Funding teams.Team Leadership & Development: Recruit, train, and supervise a high-performing operations team, fostering a culture of accountability, service excellence, and continuous improvement. Implement targeted coaching and performance development plans to retain top talent and align team goals with organizational objectives.Process Optimization & Systems Management: Collaborate cross-functionally to design and refine policies, procedures, and servicing workflows that enhance customer experience and streamline operations. Serve as the primary administrator of the loan servicing platform, ensuring accurate data entry, conducting system testing, and recommending workflow enhancements for improved usability and account management.Operational Oversight & Compliance: Develop and maintain comprehensive servicing procedures for all Customer Operations functions. Oversee the resolution of escalated customer issues with urgency and professionalism, ensuring adherence to service-level agreements (SLAs) and regulatory standards.Quality Assurance & Performance Monitoring: Architect and implement a robust Quality Assurance program, conducting monthly QA reviews to assess team member performance, identify training needs, and drive service consistency.Delinquency & Dispute Management: Manage all delinquent settlement and deferment requests, as well as chargeback applications, with precision and compliance, mitigating risk while maintaining customer trust.
Education
Kaplan University-Des Moines Campus
Bachelor of Business Administration - BBA
2008 — 2010
American Institute of Business
Associate Degree
Skills
- Loans
- Real Estate
- Finance
- Loan Origination
- Banking
- Refinance
- Customer Service
- Usda
- Construction Loans
- Management
- First Time Home Buyers
- Credit Analysis
- Credit
- Real Estate Financing
- Mortgage Servicing
- Sales
- Microsoft Office 2007
- Foreclosures
- Mortgage Banking
- Mortgage Lending
- Short Sales
- Fha
- Referrals
- Operations
- Loss Mitigation
- Fha Financing
- Va Loans
- Residential Mortgages
- New Business Development
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.