Dany Hurmiz
| SaaS | Fin-Tech | Customer Success | Technical Support |
- Role
- Product Support Specialist at Builders Capital
- Location
- San Diego, US
- LinkedIn followers
- 500 followers
About Dany Hurmiz
I’m a highly skilled IT professional with extensive experience in financial services…
Experience
Product Support Specialist
May 2025 — Present
Delivering prompt first-line support and escalating complex issues to advanced support teams as necessary- Ensuring compliance with defined Service Level Agreements (SLAs) by maintaining responsiveness and follow-through on all open requests- Conducting remote troubleshooting sessions and empowering users with clear, step-by-step guidance when self-resolution is possible- Leveraging user feedback and ticket trends to propose meaningful product or service enhancements- Maintaining and evolving a comprehensive Knowledge Base to support internal efficiencies and self-service initiatives- Supporting productivity tools such as Office 365 and SharePoint with technical expertise- Participating in after-hours support and contributing to cross-functional initiatives and leadership-driven projects- Driving a culture of continuous improvement through performance metrics and data-informed decision-making.
Education
Cuyamaca College
Associate's degree
Western Governors University
Bachelor's degree
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