Danusia Jolliffe
Customer Success Director @Together Vision Technology
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WORK HISTORY
Customer Success Director @Together Vision Technology
Reporting on resolution metrics and ensuring they trend as improvingMonitoring contracted support time usageFacilitating a seamless transfer from project to live customer statusResponding to escalated customer service issuesActing as CSR champion and liaising with the Community Matters Partnership Project team
EDUCATION
Chartered Management Institute
L5 Operations/Department Manager, Leadership & Management
The University of Manchester
Ph.D., Physical Chemistry
Newcastle College
BTEC , First Certificate in Sport
University of Surrey
B.Sc., Chemistry for Europe - France
Guildford College
Professional Diploma, Chartered Institute of Marketing , Marketing
SKILLS
ABOUT DANUSIA JOLLIFFE
I’m a strategic operations leader who specialises in transforming complexity into clarity. With deep expertise in communications, I design systems, processes, and team structures that actually work — not just on paper, but in the real world where people, culture, and operations intersect.My career has been built on a simple belief: when teams understand their purpose within an organisation they thrive. I bring that belief to life by shaping ERP environments, refining operational processes, and empowering people to do their best work with confidence and alignment to business objectives.What I’m known for- Building and optimising Business Central environments used by a wide portfolio of clients- Designing clear, intuitive processes and documentation that teams genuinely use- Leading with empathy, clarity, and a collaborative mindset- Bridging the gap between technical detail and strategic decision‑making- Creating and fostering a team culture where people feel supported, informed, and energised.I thrive in environments where growth, change, or transformation is happening — and where a steady, thoughtful hand can turn operational chaos into a well‑orchestrated rhythm.If you’re looking for someone who can elevate systems, strengthen teams, and bring structure to complexity, I’d love to connect.Skills:Cross‑Functional LeadershipOperational EfficiencyChange ManagementTraining & EnablementContinuous ImprovementStakeholder EngagementData‑Driven Decision Making
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