Daniel Swift

About Daniel Swift

Experienced with various titles as a contractor, business owner, Field Service Manager/Supervisor, Field Service Engineer/Technician.Moderate to Road warrior for travel for assignments. Am interested in installing, implementation and training positions of products. Willing to travel. Over 30 years\' experience project management, managing people and resources. Proven track record in leading teams and providing excellent customer service. • Over 30 years of sales, training and presentation of products, field service and operations experience in the gaming, construction, financial and retail industriesExperience and knowledge of state and Tribal gaming regulations • Proven ability to organize and schedule large projects through effective prioritization and resource allocation• Adept in inventory management and maintenance of parts and supplies for inventory and repair usage• Demonstrated problem solving skills, using logic and sound judgment with an emphasis on customer satisfaction and company goals.• Excellent leadership and interpersonal skills; proven ability to cultivate client relationships and lead teams of technical staff.• Expertise managing up to 31 field service technicians, schedules, performance reviews, payroll, training and mentoring• Expert knowledge of requirements for managing fleet of service vehicles and vehicle maintenance.• Successful track record managing million-dollar budgets and staying under budget.• Flexible and adaptable to change; love to travel as needed.• Successful field service background providing high levels of customer service, productivity and revenue generation with Sales team.• Proficient PC skills• Computer skills: Working knowledge of various software applications including Microsoft Office Suite (Outlook, Excel, PowerPoint, Micro soft Word), IRIS, Great Plains, Mtech and CRM software)STRENGTHS: Communication, customer service, project-team management, product installation, QA, Tech Support, Product Training, Software-hardware installation upgrades, inventory control.

Experience

1. Expert Field Service Technician

   GLORY

   May 2022 — Present

   Cash automation technology Providing service and maintenance for the financial, retail, cash center and gaming industries with confidence and quick solutions. Customers like Banks, Walmart, Costco, McDonald’s, Circle K and more, I work independently to troubleshoot and repair a variety of electro mechanical high speed cash-handling equipment; tracking and management of parts/tools; and staying abreast of changes in technical and functional elements of Glory Global Solutions and Revolution equipment. Position is focused electro-mechanical repair.Diagnose system problems and make repairsKeep customer apprised of progress during maintenance or a down system situationDocument system problems and preventative maintenance in customer site logGather and record machine information to monitor performanceComplete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistanceMake recommendations for improving the service, reliability, and performance of our equipmentEscalate difficult technical problems by seeking timely advice or assistance from technical supportEstablish preventative maintenance schedules and implement according to company specifications

Education

• Franklin Covey

  Certificate, Business Management skills course

• Udemy Alumni

  Certificate of Higher Education, Network Engineering

• Udemy Alumni

  Certificate of Higher Education, Complete Networking Fundementals Course

  2017

• Rio Hondo College

  Certificate, Business Management course

  2009

Skills

• Quality Assurance
• Technical Support
• Casino Gaming
• Budgeting
• Management
• Team Building
• Sales
• Operations Management
• Project Management
• Customer Satisfaction
• Training
• Troubleshooting
• Customer Service
• Service Management
• Teamwork
• Team Management
• Casino
• Software Installation
• Customer Product Training
• Gaming Industry
• Gaming
• Leadership
• Team Leadership
• Field Service
• Communication Skills
• Poker
• Process Scheduler
• Recruiting
• Budgets
• Event Management