Danson Bui
IT Support Specialist @Behr Paint Company
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WORK HISTORY
IT Support Specialist @Behr Paint Company
Santa Ana, CA, US
Create documentation for over 300+ tickets through ServiceNow troubleshooting software issues within Microsoft Excel, Outlook, Word, SAP, and any hardware issues meeting SLA expectations with end-users- Remoted to over 300 end-users to troubleshoot network connections, VPN, and software, or update any devices to see if tickets need to be escalated for replacements, repairs, or refresh within the device- Assisted 100 mobile end-users with configuring phones and pushing MDM profiles making sure that users have the correct policies and applications and that their cellular number is ready to be used- Collaborated with 6 different IT teams within the department to troubleshoot and diagnose any issues related to the network, server, and data center that stop users from completing their daily tasks within SAP
EDUCATION
California State University, Fullerton
Bachelor of Business Administration - BBA, Marketing/Information Systems
ABOUT DANSON BUI
Hi, my name is Danson and I recently graduated with a Business Administration degree at Cal State Fullerton with a joint emphasis in Information Systems and Marketing.
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