Dan Singer

About Dan Singer

Results-oriented technology and business leader with exceptional ability to leverage expertise across a wide range of critical process improvement disciplines, project management, and staff development initiatives. Recognized success in exceeding goals through navigating and managing primary constraints of scope, time, quality and budget while ensuring best practices, continuous improvement management, and client satisfaction.\"• Maintain complete accountability and management of multi-million dollar projects with profound understanding in project management and ability to align with the company’s strategy and processes.• Provide experience, leadership and collaborative expertise with talent in leading high-performing teams across geographic and cultural boundaries, with astute ability to multi-task high priority responsibilities. • Demonstrated proficiency in high-level consulting, through the combination of technology, operations, strong interpersonal communication, and expertise in maintaining client support, training and testing.• Excellent strategic and tactical planning, with the ability to manage start-up, scope, forecasting, staffing, scheduling, and incidence management of multiple projects, resolving complex technical and business issues.

Experience

1. Director Call Center Operations

   Fiserv Eft

   Mar 2019 — Present · Parsippany, NJ, US

   Managed strategic planning and day-to-day operations of geographically diverse locations.• Provided vision, direction, and leadership to a management team responsible for managing ATM\'s and client connections.• Developed and implemented performance management dashboards• Created and monitored performance indicators focused on service delivery• Secured and built strong relationships with partners and suppliers

Education

• Florida International University

  Bachelor of Science, Hospitality Management

  1985 — 1988

Skills

• Software Development Life Cycle (Sdlc)
• Business Process
• Team Leadership
• Information Technology
• Program Management
• Requirements Gathering
• IT Operations
• IT Strategy
• Pmo
• Pmp
• Cross-Functional Team Leadership
• Itil
• Disaster Recovery
• Requirements Analysis
• Project Management
• Project Delivery
• IT Management
• Risk Management
• Integration
• Project Portfolio Management
• Process Improvement
• IT Service Management
• Change Management
• Service Delivery
• Process Engineering
• Business Analysis
• Training
• Sharepoint
• Management
• Enterprise Architecture
• Software Documentation
• Sdlc
• Operations Management
• Visio
• Governance
• Business Process Improvement
• Resource Management
• Vendor Management
• Incident Management
• Data Center