Dan Seta

Senior Director of Customer Support @Nuorder By Lightspeed

Los Angeles, CA, US
MOBILE NUMBERS
+13•••••••78

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WORK HISTORY

Jan 2019 — Present

Senior Director of Customer Support @Nuorder By Lightspeed

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Los Angeles, CA, US

Reporting to the EVP of Client Services I am responsible for the Heroes Support department servicing Brands, Retailers and Tradeshow Customers with teams in the US, EU and APAC.NuORDER - Smart Selling. Better Buying. Experience Collaborative Commerce.NuORDER is the leading wholesale eCommerce platform helping brands and retailers grow and win together. Brands use NuORDER to deliver a seamless, more collaborative wholesale process to help drive sales, where buyers can browse products, plan assortments visually, and make smarter buys in real-time. The NuORDER platform was engineered with flexibility and scale in mind, empowering businesses of all sizes with enterprise-level technology. Headquartered in Los Angeles, California but with offices globally; NuORDER connects more than brands and retailers.Schedule a demo at

EDUCATION

N/A

Georgetown University

BS, Physics, Mathematics, English

SKILLS

Software DevelopmentAnsibleAmazon Web Services (Aws)Software Project ManagementCrmMobile TechnologyE-CommerceAgile Project ManagementProduct ManagementCustomer SupportIntegrationSqlLinuxSoftware PrototypingTeam LeadershipSdlcBusiness ProcessAccount ManagementQuality AssuranceAgile MethodologiesEnterprise SoftwareManagementMobile ApplicationsRequirements AnalysisCloud ComputingMicrosoft ExcelProcess ImprovementProfessional ServicesTechnical SupportBusiness AnalysisSaasCommunity ManagementGitIriseSalesforce.comConflict ResolutionAnalyticsCross-Functional Team LeadershipUser Experience

ABOUT DAN SETA

Experienced technical support leader with deep global expertise in scaling SaaS operations. Proven track record of transforming customer support through innovative strategies, AI-driven solutions, and data-driven performance optimization. Successfully led teams across multiple organizations, consistently achieving 90%+ customer satisfaction ratings and driving significant operational efficiencies. Specializes in cross-functional leadership, enterprise support, and creating world-class customer experiences in high-growth technology environments.

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