Dan Sack
Technical Program Manager | Driving Excellence across Product, Delivery, and Service Teams through Optimized Processes, Tooling, and Insights
- Role
- Technology Product and Solutions Manager, Channel Partnerships and Alliances at Starbucks
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Dan Sack
I’m a process-driven technology leader focused on improving how teams build, deliver, and support software.I specialize in modernizing operating models, streamlining agile delivery, and strengthening the tooling and processes that enable predictable, high-quality execution. My experience spans Technical Program Management, Product Operations, and Delivery Excellence across complex, cross-functional environments.At my best, I bring clarity to ambiguity. I design systems, workflows, and communication frameworks that help product, engineering, and business teams stay aligned, move faster, and deliver with confidence — even during periods of organizational change.I’ve led transformations across delivery practices, Jira/Confluence/ServiceNow ecosystems, and production support operations, driving measurable improvements in velocity, quality, and service outcomes. I’m known for communicating clearly “out and up,” building trust with stakeholders, and turning operational friction into scalable solutions.Core Strengths Designing and evolving delivery & operating models Technical Program Management and cross-team coordination Agile execution and scaled delivery frameworks Tooling optimization (Jira, Confluence, ServiceNow) Release management and delivery governance Production support transformation and service excellence Vendor and partner management Data-informed decision making and metrics-driven improvement Clear, structured communication with technical and business leadersTop Skills & TechnologiesProgram & Delivery:Technical Program Management • Agile Methodologies • Release Management • SDLC • SaaS DeliveryTools & Platforms:Jira • Confluence • ServiceNow • Salesforce CRM • SQLLeadership & Operations:Stakeholder Management • Vendor Management • Production Support • Operating Model DesignEmerging Tech:Generative AIOpen to relocation, remote, or Seattle-based hybrid opportunities. Contact: d•••••••@gmail.com
Experience
Technology Product and Solutions Manager, Channel Partnerships and Alliances
Jan 2022 — Present · Seattle, WA, US
Managed technical team/product, delivery and sustainment for Salesforce CRM capabilities supporting internal business units and external Channel Partnerships and International Licensees. Controlled $2M-$10M annual budget across projects, continuous delivery, and sustainment. Led technical product managers, systems analysts, application developers, and SDETs while directing multiple software, professional service, and managed service vendors (through August, 2025).Selected accomplishments:• Transformed and standardized technical program management and product operations across 4 business units and multiple delivery tracks, increasing velocity, predictability, CSAT, and stakeholder alignment. • Reduced production bug leakage and increased automation coverage via establishment and continuous improvement of DevOps, Release Management, and Quality Engineering practices and tooling.• Matured Vendor Management and Service Management, resulting in 90% reduction in service ticket backlog, over 100% improvement in SLA adherence, and $200K+ cost savings in contracts.• Orchestrated streamlined operating model and metrics, leveraging Jira roadmapping, weekly product reviews, and monthly / quarterly business reviews to enable cross-functional prioritization and VP alignment.
Education
Georgia Institute of Technology
Bachelor of Science, Systems Engineering
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