Dan Pearson

About Dan Pearson

I’ve built my career on one simple truth: people make the difference. Whether it’s your customers or employees, when you prioritize their experience, appreciation, and growth, everything else falls into place.With 15+ years of leadership in customer experience, guest services, event operations, and customer success management, I’ve led teams and portfolios through some of the most demanding, high-profile environments in sports, entertainment, and SaaS security technology.Most recently, as a Customer Success Manager at Evolv Technology, I managed a diverse portfolio of 45+ clients generating over $7 million in annual recurring revenue. In this role, I partnered closely with customers across professional sports, healthcare, entertainment, and public education to ensure optimal product utilization, drive retention, and foster long-term relationships. Through proactive engagement, efficient onboarding, and effective training, I delivered measurable outcomes that improved security operations while enhancing the customer experience.Prior to my role in customer success, I spent over a decade leading guest services and event operations for some of the most high-profile organizations in sports and entertainment, including the NFL and NASCAR. I had the privilege of managing operational logistics and customer experiences for events like the DAYTONA 500, Rolex 24, and Welcome to Rockville, drawing tens of thousands of people while managing hundreds of employees. These fast-paced, high-pressure environments taught me that success isn’t accidental; it’s built on strong organization, strategic planning, clear, consistent communication, and a deep, authentic commitment to both your customers and your team.As a self-motivated servant leader, I never ask my team to do something I wouldn’t do myself. I believe in building strong relationships by investing time in the people I work with and those I serve. I’ve mentored future leaders, driven culture-building initiatives, and developed operational processes that enhance both customer satisfaction and employee engagement.I’m passionate about simplifying processes, solving operational challenges, and fostering environments where people feel empowered, valued, and heard. Recognition is nice, but for me, the real reward is seeing my team and customers succeed, and knowing I helped make that possible.

Experience

1. Senior Customer Enablement Manager, East

   Evolv Technology

   Jan 2026 — Present

Education

• Niagara University

  Bachelors, Kinesiology - Sport Management

  2011 — 2013

• Niagara County Community College

  Associate of Science (AS), Kinesiology - Sport Management

  2009 — 2011