Dan Rickwalder
WFM and Contact/ Call Center Expert
- Role
- Strategic Business Consultant at Genesys Interactive Intelligence
- Location
- Catonsville, MD, US
- LinkedIn followers
- 500 followers
General Business & ManagementView LinkedIn profile
About Dan Rickwalder
Dan Rickwalder, owner of the Proactive Planning Group, is an industry leading consultant,…
Experience
Strategic Business Consultant
Genesys Interactive Intelligence
Jan 2017 — Present
Education
James Madison University
BA, History
1988 — 1994
Skills
- Program Management
- Ivr
- Lead Generation
- Vendor Management
- Leadership Development
- Team Leadership
- Customer Relations
- Outsourcing
- Bpo
- Cross-Functional Team Leadership
- Strategy
- Executive Management
- Business Planning
- Operations Management
- Call Center
- Management
- Team Building
- Strategic Planning
- Excel
- Forecasting
- Performance Reporting
- Coaching
- Contact Centers
- Customer Experience
- Process Improvement
- Strategic Consulting
- Inbound Marketing
- Leadership
- Management Consulting
- Planning
- Analytics
- Telecommunications
- Business Strategy
- Analysis
- Consulting
- Business Process Improvement
- Project Management
- Performance Management
- Crm
- Customer Retention
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