Danon Albert
Senior Manager, Chat Operations @SiriusXM
Tampa, FL, US
EMAILS
d••••••••@siriusxm.com
MOBILE NUMBERS
+17•••••••64
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WORK HISTORY
Sep 2020 — Present
Senior Manager, Chat Operations @SiriusXM
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Manager of the SIriusXM Messaging channel\'s AI Bot Automation development and performance. Responsible for Customer Experience within the Messaging channel across all lines of business, including Compliance and Survey performance. Vendor Manager for the Messaging Advanced Technical Support line of business.
EDUCATION
N/A
Ashford University
Bachelor of Arts (B.A.), Educational/Instructional Media Design
SKILLS
Customer RetentionCross-Functional Team LeadershipContact CentersCall CentersCrmEmployee TrainingManagementQuality AssuranceOutsourcingSalesSales ProcessVoipWeb ChatSales OperationsProject ManagementVendor ManagementTeam LeadershipCustomer SatisfactionBusiness DevelopmentCustomer ExperienceCustomer ServiceBusiness-to-Business (B2b)Process ImprovementTrainingTelecommunicationsLeadership
ABOUT DANON ALBERT
Battle-tested Senior Operations Manager with an exceptional ability to perform various…
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