Danon Albert
- Role
- Senior Manager, Chat Operations at SiriusXM
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Danon Albert
Battle-tested Senior Operations Manager with an exceptional ability to perform various…
Experience
Senior Manager, Chat Operations
Sep 2020 — Present
Manager of the SIriusXM Messaging channel\'s AI Bot Automation development and performance. Responsible for Customer Experience within the Messaging channel across all lines of business, including Compliance and Survey performance. Vendor Manager for the Messaging Advanced Technical Support line of business.
Education
Ashford University
Bachelor of Arts (B.A.), Educational/Instructional Media Design
Skills
- Customer Retention
- Cross-Functional Team Leadership
- Contact Centers
- Call Centers
- Crm
- Employee Training
- Management
- Quality Assurance
- Outsourcing
- Sales
- Sales Process
- Voip
- Web Chat
- Sales Operations
- Project Management
- Vendor Management
- Team Leadership
- Customer Satisfaction
- Business Development
- Customer Experience
- Customer Service
- Business-to-Business (B2b)
- Process Improvement
- Training
- Telecommunications
- Leadership
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