Dan Oliphant

Crisis Intervention Specialist @Crisis Connections

Seattle, WA, US

Support volunteer phone workers in high acuity crisis intervention calls such as suicide intervention and other mental health crises- Conduct safety assessments and planning for high acuity scenarios - Evaluate calls for additional intervention and make referrals for Mobile Crisis Teams (youth and adult), Designated Crisis Responders, and Next Day Appointments- Coach and provide feedback to volunteers on de-escalation strategies, listening skills, and caller engagement- HIPAA-compliant call documentation and quality assurance review of call logs - Developed knowledge of mental health and crisis services available throughout multiple counties in WA State - Monitor and maintain call center KPIs to ensure effective response times and quality engagement with callers