Dan Oliphant
Recovering tech consultant turned mental health professional
- Role
- Crisis Intervention Specialist at Crisis Connections
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Dan Oliphant
I believe in people. The best technology is built by psychologically safe teams that are…
Experience
Crisis Intervention Specialist
Mar 2025 — Present · Seattle, WA, US
Support volunteer phone workers in high acuity crisis intervention calls such as suicide intervention and other mental health crises- Conduct safety assessments and planning for high acuity scenarios - Evaluate calls for additional intervention and make referrals for Mobile Crisis Teams (youth and adult), Designated Crisis Responders, and Next Day Appointments- Coach and provide feedback to volunteers on de-escalation strategies, listening skills, and caller engagement- HIPAA-compliant call documentation and quality assurance review of call logs - Developed knowledge of mental health and crisis services available throughout multiple counties in WA State - Monitor and maintain call center KPIs to ensure effective response times and quality engagement with callers
Skills
- Iwork
- Computer Hardware
- Jira
- Mac
- Situational Leadership
- Microsoft Office
- Sales
- Basic Html
- Ilife
- Ruby on Rails
- Ruby
- Css
- Retail
- Lominger Competencies
- Os X
- Bootstrap
- Computer Repair
- Team Leadership
- Loss Prevention
- Social Media
- Visual Merchandising
- Project Management
- Inventory Management
- Merchandising
- Leadership
- Customer Satisfaction
- Training
- Customer Service
- Sales Management
- People Development
- Agile Methodologies
- Management
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