Danny Kirkland
Sales and Operations Leader
- Role
- Sr Manager, Customer Care and New Partner Onboarding at OpenText
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Danny Kirkland
I am a results-driven Customer Success leader with deep expertise across customer…
Experience
Sr Manager, Customer Care and New Partner Onboarding
Jul 2018 — Present · Gulf Breeze, FL, US
Successfully rebuilt the Sales Operations organization, increasing the number of Customer Care Specialists by 300% while revising policies, procedures, and best practices to deliver exceptional client experiences. Led the team through three company acquisitions and expansions to their core set of responsibilities. Coached six team members to secure promotions. • Accountable for all non-break-fix post-sales support and account management within the SMB CyberSecurity organization. Managed relationships with hundreds of MSP partners as the Inside Channel Account Manager, with accountability for qualification, onboarding, account penetration, and customer care. Launched the New Partner Onboarding department to lead new MSP Partners through our systems and processes.ABOUT OPENTEXT CYBERSECURITYOpenText is an information management and email data protection software suite that secures sensitive email data from threats that include malware and ransomware. In 2021, the company acquired Zix | AppRiver, an email security, compliance, and productivity platform supporting businesses globally and managed service providers.
Education
University of West Florida
Bachelor of Arts (BA), Psychology
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