Danny Carter

About Danny Carter

Proven ability to provide operational integrity of services through active stewardship of clients, processes and risk. Act as a service owner between IT and clients while providing continual service improvement- Exhaustive background with service level management, IT risk management, process improvements, developing and maintaining system metrics, service level requirements and agreements, life cycle management and large-scale data center operations- Work extensively with client needs assessment, product specification determination and client-vendor relations. Recruit and mobilize high-performance teams. Proficiently communicate concepts and complex technical information to non-technical personnel at all levels. Effectively coordinate budget, P&L and financial analysis/reporting- Comprehensive management experience in advanced information systems and technology functions, including LAN/WAN technologies, client/server networks, server & desktop hardware, hubs, routers, data & voice infrastructure, telecommunications and network security issues- CDPSE Certified, 2020- CISM Certified, 2019- CISA Certified, 2018- CRISC Certified, 2016- CGEIT Certified, 2014- ITIL Expert Certified in IT Service Management, 2013- ITIL v3 Managing Across the Lifecycle (MALC) Certified, 2013- ITIL v3 Service Operation Certified, 2012- ITIL v3 Continual Service Improvement Certified, 2011- ITIL v3 Service Transition Certified, 2011- ITIL v3 Service Design Certified, 2010- ITIL v3 Service Offerings and Agreements Certified, 2009- ITIL v3 Foundation Certified, 2008- Certified Six Sigma Black Belt (NC State University), 2008- Certified Gomez Web Professional, 2008- Six Sigma Black Belt Training (NC State University), 2006- BB & T Banking School (Wake Forest University, 17 month program), 2005- Certified Quality Improvement Associate (CQIA), 2003

Experience

1. SVP, Corporate Cyber Security Grc Operations Manager

   Truist

   Aug 2020 — Present · Greensboro, NC, US

   Responsible for cyber security operations Governance, Risk, and Compliance (GRC) activities- Responsible for the Incident Response and Notification program- Responsible for driving Issues Management for follow through of procedures and monthly evidence submission- Create and deliver executive reporting for Cyber GRC monthly reporting- Created a highly effective Governance, Risk, and Compliance team.

Education

• East Tennessee State University

  MS, Engineering Technology

  1993 — 1998

• East Tennessee State University

  BS, Engineering Technology

  1990 — 1992

Skills

• Management
• Service Level Management
• Project Management
• Service Delivery
• Process Engineering
• Risk Management
• Itil Certified
• Process Improvement
• Program Management
• Data Center
• IT Service Management
• Change Management
• Vendor Management
• IT Management
• Business Process Improvement
• Operations Management
• Cross-Functional Team Leadership
• Pmp
• Leadership
• Performance Management
• Itil
• Six Sigma
• Business Process
• Project Portfolio Management