Danny Burford
Contact Center Solutions Architect | Transforming Customer Experience through Innovative Contact Center & VoIP Solutions (Genesys, Cisco, Avaya)
- Role
- Associate Gm Systems Architecture at HCLTech
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Danny Burford
Results-driven and highly experienced Contact Center Architect with a proven track record…
Experience
Associate Gm Systems Architecture
Nov 2023 — Present
Skills
- Service Delivery
- Business Analysis
- Sip
- Telephony
- Process Improvement
- Management
- Avaya Technologies
- Voip
- Data Center
- Call Center
- Genesys
- Cti
- Leadership
- Integration
- Contact Centers
- Sdlc
- Solution Architecture
- Information Technology
- Ivr
- Cloud Computing
- Disaster Recovery
- Switches
- Infrastructure
- Saas
- System Deployment
- Crm
- Itil
- Telecommunications
- Customer Experience
- Visio
- Vendor Management
- Team Leadership
- Avaya
- Outsourcing
- Professional Services
- Project Management
- Enterprise Software
- Consulting
- Unified Communications
- Call Centers
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