Danny Bof
Head of Emea Technical Account Management @PayPal
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WORK HISTORY
Head of Emea Technical Account Management @PayPal
I currently lead the EMEA Technical Account Managers in Global Professional Services, responsible for supporting PayPal’s largest strategic Partners and Global Accounts in Europe.Main Responsibilities- Own advancing the technical relationship with our customers by providing proactive health engagement, revenue protection, and advocating for their needs- Lead the team by forming strategies that champion servicing but remaining sensitive to the broader PayPal Integration model- Provide visible people leadership, promoting the succession and development of PayPal’s best talent in line with its people values. Support Technical Account Managers issue escalation and clear roadblocks on their behalf- Target, track and report team performance. Use multiple sources of data to refine execution and resourcing plans to reflect business priorities. Ensure support issues are resolved in accordance with service levels and commitments- Champion ‘best in process’ and efficiencies by challenging the status quo and introducing new and scalable approaches across the team- Develop strong working synergies across all PayPal functions, peers and stakeholders to champion, and drive, the merchant experience.
EDUCATION
ITIS Negrelli di Feltre
Diploma, Computer Science
Università degli Studi di Padova
Dropout, Computer Science
ABOUT DANNY BOF
Give me a lever long enough and a fulcrum on which to place it, and I shall move the world\" Seasoned technology leader with extensive experience in building high performing teams and implementing processes at scale. Recognized as a motivational people manager and strategic thinker who fosters collaboration and innovation. • 9+ years of hands-on engineering management experience with proven ability to provide vision, product and personnel strategy, requirements and motivate team to deliver consistent results. • Technology leader focused on building a DevOps culture while continuously optimizing processes and resources to solve business needs. Accustomed to working with geographically distributed teams. • Built 24x7 follow-the-sun team ground up to provide application support for the thousands of microservices that PayPal relies upon.
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