Danny Joel Acosta Martinez
Operations Manager @Conifer Health Solutions
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WORK HISTORY
Operations Manager @Conifer Health Solutions
US
EDUCATION
Universidad Nacional de Ingeniería
Civil Engineering
ABOUT DANNY JOEL ACOSTA MARTINEZ
Results-driven and bilingual Operations Leader with over 12 years of experience in the BPO industry, supporting U.S-based clients across customer service, fraud prevention, and risk operations. Known for leading high-performing teams of 300+ agents and driving measurable improvements in KPIs, quality, and client satisfaction.Recognized for a hands-on leadership style, adaptability in fast-paced environments, and a natural ability to motivate and mentor diverse teams. Tech-savvy and data-oriented, with strong command of tools like Power BI, Excel, and CRM platforms. A dependable problem-solver who thrives under pressure and delivers with integrity—whether remote or on-site.
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