Danny Yin

About Danny Yin

Objective: To obtain a challenging IT Support Manager position that will allow me toutilize my technical skills and experience in managing and leading IT teams to supportthe organization\'s strategic goals. This includes world class IT support. Succesful is fullscale events and hybrid event support.Professional Summary:20 years IT managerial experience including software and hardware support across abroad range of fast paced environments including management consulting, tradingfloors to pharmaceutical industries.” Customer service focused; able to anticipate needsand problem solve in high pressure environment.Expertise in managing and leading teams of IT professionals, able to drive teams andprojects with great impact with outcomes, with a focus on delivering exceptional supportand driving business growth through technology. Highly customer service oriented; ableto build strong relationships with customers, vendors, colleagues, and professionals atall levels. Proven track record of successful project implementation, cost savings, andincreased efficiency. Exceptional problem-solving and communication skills with a keeneye for detail and the ability to thrive in fast-paced environments.

Experience

1. Executive Support Engineer Lead

   Fiserv

   Nov 2023 — Present · New York, NY, US

   VIP Support Engineer providing superior VIP level technical Support. Building relationship and collaboration with Executive support personnel.Main liaison to C-Level executives. Provide Analytical and strategic solutions.

Skills

• Leadership
• Troubleshooting
• Microsoft Office
• IT Strategy
• Windows 7
• Business Analysis
• Servers
• Itil
• Public Speaking
• Windows Xp
• Data Center
• IT Service Management
• Integration
• Consulting
• Hp
• Disaster Recovery
• Active Directory
• Windows Server
• Virtualization
• Vmware
• IT Management
• Trading Systems
• Citrix
• Management
• Vendor Management
• Research