Danny W.
Senior Manager - Customer and Nps @汇丰
Leeds, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Oct 2024 — Present
Senior Manager - Customer and Nps @汇丰
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Leeds, GB
Senior Customer & NPS Manager leading measurable improvements in customer experience across credit cards and loans. Key focus on driving higher NPS, fewer complaints, and consistently better end-to-end journeys.
EDUCATION
2005 — 2008
Leeds Beckett University
BA Hons, Business Studies
2013 — 2014
LIBF
Certificate in Retail Banking
2018
Scrum Alliance
Certified Scrum Product Owner
2021 — 2027
MHFA
Mental health first aid
2016 — 2017
The Institute of Direct and Digital Marketing
Diploma in Digital marketing
N/A
Aston Business School
Executive MBA, Senior Leadership
ABOUT DANNY W.
Senior Customer and NPS Manager
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