Danny Stark

About Danny Stark

As a seasoned financial services professional with a proven track record in both contact center and branch management, I thrive in dynamic environments where customer satisfaction and operational efficiency are paramount. Previously as a Contact Center Manager, I led a diverse team of 30+ hybrid and remote employees. My commitment to excellence is demonstrated through the development of innovative training programs that increased team productivity by 25%, and through strategic collaborations that streamlined processes, boosted team capacity equivalent to one full-time employee.Previously, as Branch Manager, I cultivated strong business relationships that generated over 50% of the yearly lending targets, while maintaining a \"best in class\" NPS score across five quarters. My leadership style focuses on integrity and empowerment, which creates strong, self sufficient teams that I am proud to be a part of.I am passionate about enhancing customer experiences, driving sales strategies, and leading teams to achieve ambitious goals. As I seek new opportunities as a Bank Manager or Contact Center Manager, I look forward to leveraging my skills in leadership, training, and strategic planning to deliver exceptional results.

Experience

1. Contact Center Supervisor

   BECU

   Apr 2025 — Present

   Contact Center leader driving exceptional member experience by aligning people, performance, and strategy at scale.

Education

• Carroll College

  Bachelor's Degree, Finance, General

  2007 — 2011

Skills

• Business Development
• Microsoft Office
• Sales
• Customer Relationship Management (Crm)
• Public Speaking
• Operations Management
• Customer Relations
• Leadership
• Management
• Team Building
• Strategic Planning
• Direct Sales
• Business Strategy
• Project Management
• Inventory Management
• Customer Service