Danny Krause
Director, Contact Center Operations at AMH
- Role
- Call Center Director at AMH
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
Experience
Call Center Director
Nov 2013 — Present · Las Vegas, NV, US
Oversees entire operation of contact center including inbound sales, customer service, and outbound. Implements and reviews policies and operating structure of the call center. Directs quality assurance team to review calls to ensure that the expectations of the customers and company are met. Oversees work force optimization team to maximize efficiencies and contact center performance. Developed contact center from inception to 150+ representatives.
Education
University of Phoenix
Finance/Business Management
Skills
- Sales
- Leadership
- Customer Service
- Management
- Call Centers
- Team Building
- Real Estate
- Sales Management
- Coaching
- Selling
- Marketing
- Residential Homes
- Negotiation
- Sales Operations
- Sales Process
- Time Management
- Contract Negotiation
- Hiring
- Investment Properties
- Training
- Performance Reviews
- Recruiting
- Call Center
- Results Oriented
- Advertising
- Social Networking
- Goal Oriented
- Customer Satisfaction
- Budgets
- Lease Administration
- Action Plans
- Consultative Selling
- Work Force Optimization
- Quality Assurance
- Call Center Development
- Retail
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.