Danny Gunter
CCO | Global Services & Support | Customer Experience | AI Strategies
- Role
- Senior Vice President Services at RingCentral
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Danny Gunter
Experienced business leader with extreme focus on customer satisfaction. Increasing responsibility in leading successful teams and strategy development within Services, Finance, and Manufacturing. Proven track record of exceeding performance through leadership, business process improvement, analytical problem solving, and change management globally. Takes pride and enjoys defining and executing strategies to improve quality, increase efficiencies and improve customer satisfaction in order to meet the organization’s most critical objectives.Specialties: • Global IT Technology Portfolio & Prioritization Management • Self Service Applications Development & Go to Market Deployment• Remote Monitoring & Service Management Strategy Development• Maintenance & Managed Service Delivery Leadership• Customer Market Analysis: Concept to Market Product Management & Deployment• Global Product Introduction & Readiness• Business Process Improvement• Workflow Automation & Capacity Improvements• Six Sigma Quality & Lean Leadership• Strategic & Operations Leadership: Planning, Budgeting, Forecasting • Quality Management & Global ISO Registration Management• ITIL V3
Experience
Senior Vice President Services
Aug 2024 — Present · Denver, CO, US
Education
Angelo State University
BS, Applied Physics
1992 — 1996
The University of Texas at Arlington
MBA, General Management
1999 — 2001
Skills
- Business Process Improvement
- Six Sigma
- Process Improvement
- Cross-Functional Team Leadership
- Program Management
- Operational Excellence
- Continuous Improvement
- Quality Management
- Operations Management
- Lean Manufacturing
- Metrics
- Change Management
- Call Center
- Vendor Management
- Telecommunications
- Process Engineering
- Product Development
- Quality Assurance
- Pmp
- Manufacturing
- Crisis Communications
- Customer Service
- Customer Satisfaction
- Call Centers
- Team Building
- Service Delivery
- Outsourcing
- Management
- Avaya
- Customer Advocacy
- Critical Account Management
- Crisis Stabilization
- Managed Services
- Remote Monitoring
- Remote Access
- Network Monitoring Tools
- Budgets
- Analysis
- Strategic Planning
- Forecasting
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.