Danny Bowers

Desktop Support Technician @Thermo Fisher Scientific

Austin, TX, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Feb 2022 — Present

Desktop Support Technician @Thermo Fisher Scientific

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TX, US

EDUCATION

1990 — 1992

ITT Technical Institute

Electronics Program, Industrial Electronics Technology/Technician

1992 — 1994

Austin Community College

General Studies, Gen. Studies

SKILLS

Quality AssuranceNetwork Installation and Setup Network Troubleshooting and RepairTechnical SupportSecuritySoftware DocumentationActive DirectoryUnixXpWindows ServerHardwareDisaster RecoveryWindowsHelp Desk SupportFirewallsNetwork AdministrationInformation TechnologyNotebook Diagnostic and Repair Help DeskOperating SystemsTrainingTestingTroubleshootingRoutersBuilding and Testing Semi Conductors MachinesAccessComputer SecuritySwitchesLaptopsWindows 7Software InstallationNetwork Hardware Repair Integrated Circuit TestVendor ManagementNetwork Administration Pc MaintenanceTcp/IpCitrixNetworkingNetwork EngineeringSystem AdministrationVmwareCisco TechnologiesComputer Hardware

ABOUT DANNY BOWERS

20 years of progressive Lead IT technical support and electronics test and repair. Experienced in network setup and troubleshooting; PC hardware and computer systems upgrade; and component level test and repair of computers, network switches, routers and peripheral devices. Excellent Communication skills with emphasis on Strategic thinking and Problem-solving. Flexible and detail-oriented with the ability to multi-task. Customer Service oriented, self-motivated, with effective team and written communication skills. As lead technician, improved card repair process by reducing cycle-time, streamlining product flow and eliminating test redundancy. Developed product line procedures outlining detailed instructions on test and repair operations. My goal is to get into a Field Services job and grow with that company.

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