Dannielle Oviedo
Vice President of Distribution Fulfillment Operations @Numi Organic Tea
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WORK HISTORY
Vice President of Distribution Fulfillment Operations @Numi Organic Tea
Drives the production, fulfillment, customer service, and freight logistics operations to a high-performance level with a culture of excellence. Accomplished through mentorship, coaching, succession planning, and the constant improvement of critical business functions. Resulting in positive employee relationships and individual employee drive. Develops and guides the implementation of operational objectives, goals, and strategies required to support and achieve strategic KPI objectives. Manages facility’s P&L budgets for multiple locations.
ABOUT DANNIELLE OVIEDO
Over fifteen years of progressive supply chain management experience. Including organizational development, multi-site operations management, WMS, ERP, Retailer EDI set-up, inventory control, import/export, fulfillment, receiving, pick/pack, RMA, warehousing, packing, kitting, logistics management, LTL, full truckload, inter-modal freight, UPS/FedEx/DHL shipping, fleet deliveries, and international containers. Multiple business channels, Retail, Grocery, Club, E-commerce, Wholesale and Food Service. ·3PL transition project management, all aspects from initial selection process, quote & contracting, service level agreement & metrics accountability, comprehensive vendor management program, implementation phase, success criteria, service level & scalability through ongoing partnership management. ·Customer Service department management, ensuring customer satisfaction by providing clear professional communication with problem-solving resources; managing and developing staff. ·Development and maintenance of relationships with vendors, outsource partners, contractors, and 3rd party logistics. Ensuring reliable project execution while maintaining product quality, inventory accuracy, and timely delivery. ·Process improvement and implementation of changes to achieve business requirements and cost reduction while increasing efficiency. Resulting in a safe, effective, and knowledgeable staff with a culture of compliance. Early startup business strategy and development. · High-velocity inventory accuracy through error-resistant processes, compliance, accountability, enforced measured standards, motivation, and training. ·Negotiation of multiple freight, 3rd party logistics, and third-party turn-key production contracts. Operating budget management, maintenance of cost control, and quality. ·Team building and staff empowerment through hiring, development, evaluation, key performance metrics, training, coaching, mentoring, and succession planning. Leadership through communication and coordination with cross-channel/cross-functional stakeholders. Management consulting. ·Multiple warehouse relocation projects. Warehouse process engineering, facility layout, and product flow pattern evaluation, development, and execution.
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