Daniel Luque
Contract Manager @Serco
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WORK HISTORY
Contract Manager @Serco
DE
Currently serving as a Contract Manager at Serco, I oversee a diverse portfolio of contracts within the European Space Operations Centre (ESOC). My responsibilities encompass managing profit and loss (P&L), ensuring the delivery of high-quality services, and fostering strong relationships with clients, partners, and stakeholders to anticipate and meet future needs.My role involves successfully leading bid submissions, securing key contracts such as the NOC Re-bid, and managing a dedicated team of 69 specialists across various contracts. These include: • NOC Contract: The largest contract at ESOC, covering ESTRACK (24/7 ESA Ground Station Tracking Network and Scheduling), MOI-IT (Network, UNIX, and Wintel Systems), OCC (Hardware and Intercom systems), and ITSM Tools Team. • GOF9 Space: A subcontractor to Telespazio, providing real-time operations (24/7 Space Controllers), ground station engineering, operations engineering, and data systems services. • Administrative Framework Contract: Covering planning, forecasting, electrical engineering, and documentation activities.
EDUCATION
University of Virginia Darden School of Business
MBA, Business Administration
Universidad Metropolitana (VE)
Bsc, Systems Engineer
SKILLS
ABOUT DANIEL LUQUE
With a solid background in information technology and a rich history of leadership roles in various global organizations, I bring a unique blend of operational expertise and strategic vision to the table. My journey started with a Bachelor\'s in Systems Engineering, specializing in consulting, and has evolved through experiences in project management, program development, and IT service delivery. Over the years, I have honed my skills in managing complex projects while ensuring alignment with business objectives.In my current role as a Contract Manager at Serco, I lead a portfolio of service contracts delivered at ESA\'s European Space Operations Centre (ESOC), overseeing budgeting, client interactions, and team development. I manage high-profile contracts such as the NOC and GOF9 Space, driving revenue wins totaling millions of euros through successful bids and extensions. My passion for client service and talent development has been evident in my approach, where I prioritize maintaining professional relationships with clients and fostering team growth.Prior to my current role, I held positions at companies like IBM, Kraft Heinz and Hella Gutmann Solutions, where I spearheaded technology initiatives, managed regional IT budgets, and led cross-functional teams to deliver exceptional results. From project management to business development, I have consistently demonstrated a deep commitment to driving innovation and fostering collaboration within diverse teams. I am now looking forward to leveraging my expertise and leadership skills to contribute effectively to new challenges and opportunities in the information technology sector.
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