Dan Koroscil

Director, Business Process Management @CDK Global

Denver, CO, US
MOBILE NUMBERS
+14•••••••21

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WORK HISTORY

Mar 2025 — Present

Director, Business Process Management @CDK Global

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Denver, CO, US

Drive operational excellence and strategic transformation across the organization while serving as the primary architect of CDK\'s managed service provider relationships.Orchestrate the success of the BPO partnerships, ensuring seamless integration between outsourced operations and internal teams.

EDUCATION

N/A

Carleton University

Computer Mathematics

N/A

Sheridan College

Computer Science

N/A

Sheridan College

Law & Security Loss Prevention

SKILLS

Team LeadershipTelecommunicationsCustomer ExperienceStart-UpsPre-SalesStrategic PartnershipsProgram ManagementCustomer Relationship Management (Crm)Executive ManagementSolution SellingVoice Over Ip (Voip)Account ManagementChange ManagementEnterprise SoftwareManagementSalesforce.comProduct ManagementCross-Functional Team LeadershipStrategyVoipSalesCustomer Self ServiceTechnical SupportBusiness AnalysisContact CentersSaasLeadershipProfessional ServicesCustomer ServiceCustomer SatisfactionBusiness IntelligenceCall CentersBusiness DevelopmentSoftware as a Service (Saas)Managed ServicesOutsourcingIntegrationCloud ComputingProcess ImprovementCrm

ABOUT DAN KOROSCIL

Experienced Customer Support & Services Executive. A large part of career has been devoted to improving bottom line results. Achieved success at empowering change and relentlessly focusing on critical objectives. Demonstrated capabilities in motivating diverse organizations to achieve common goals, developing global support and service strategies and translating strategy into action.Specialties: Identifying gaps in service operations & driving reinventionDefining and aligning performance metrics to drive improvementImproving customer self service Knowledge management optimizationChange management and technology implementation

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