Daniel Kamphenkel
Incident Manager at United Health Group
- Role
- Incident Manager at UnitedHealth Group
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Daniel Kamphenkel
I have been in Incident Management, Change Management, Problem Management and Release…
Experience
Incident Manager
Sep 2021 — Present · Plymouth, MN, US
Executed proactive and real-time monitoring support in a multi-platform IT environment. Communicate and escalate Priority 1 and 2 level incidents to Senior Leadership. Analyzed performance trends in an effort to anticipate and prevent major infrastructure issues. Create, review and approved all emergency changes per Change Management policies. Troubleshot corporate applications. Created, maintained, and published reports detailing Priority1 issues, risk analysis, and performance metrics.• Responsible for Incident Management role. Assured Service Level Agreements were being met at a group, department, and organization level. Lead executive-level meetings detailing progress regarding Service Level Agreement initiatives.• Documented, audited, and performed governance activities within Interlink, ServiceNow. Prepared reports within ServiceNow and present data at leadership meetings.• Facilitate bridge and conference calls for high priority issues.• Assumed lead role in documenting and reporting monitoring issues within APM and SiteScope.• Facilitate Problem and Change Management review board meetings.• Create, gather approvals and Approve all eCRs
Education
Oracle
Certificate, Siebel
2007 — 2008
Vermilion Community College
Associate's degree, Computer and Information Sciences and Support Services
1991 — 1993
Community College
Assoc. Degree, Computer Science
1990 — 1992
Skills
- Troubleshooting
- IT Service Management
- Sap
- Change Management
- Disaster Recovery
- Sharepoint
- Training
- Databases
- Quality Assurance
- Team Management
- Windows
- Business Intelligence
- Software Project Management
- Crm
- Itil
- IT Strategy
- Microsoft Sql Server
- Business Process
- Service Delivery
- Technical Support
- Business Analysis
- Access
- Incident Management
- Sql
- Visio
- Strategic Planning
- Software Documentation
- Sdlc
- Team Leadership
- Erp
- Program Management
- Project Management
- IT Operations
- Business Process Improvement
- Service Management
- Siebel
- Management
- Vendor Management
- Oracle
- Requirements Analysis
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.