Danka Keca
Systems and Processes Project Manager, Global Contact Centre @Dorchester Collection
Signup · Get unlimited contacts
WORK HISTORY
Systems and Processes Project Manager, Global Contact Centre @Dorchester Collection
London, GB
Supporting delivery of a multi-channel customer operation through development of new processes to streamline the ways of working- Overseeing the technical scoping, development, testing and delivery to the business of enhancements to ensure efficient processes- Championing projects and offering creative problem solving of new developments and enhancements in Microsoft Dynamics with aim of achieving and exceeding all service level agreements while driving colleague engagement- Oversee and execute the testing of new functionality or enhancements to existing functionality- Collaborate closely with Contact Centre team with aim to improve both customer experience and operational efficiency- Liaise with the teams that deliver training of new functionality to ensure the enhancements are embedded into working processes
EDUCATION
University of Novi Sad
BA
SKILLS
ABOUT DANKA KECA
A dynamic, highly motivated and results driven senior Hospitality professional with an impressive track record of developing and managing diverse and highly prestigious clients and hospitality operation. Motivated by outstanding leadership and client experience, truly innovative thinking, continuous and transformational change and developing ambitious individuals and teams towards their goals.A BA degree holder with a truly global mindset, having worked exclusively in de luxe, five star hotels and global companies, based in London. Proven successes in delivering the highest standards of Reservations, Events, Sales, Hospitality and Client relationship services within highly renowned contracts and establishments.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.