Daniyal Khan

Information Technology Support Assistant @York University School of Continuing Studies

Toronto, ON, CA

As an Information Technology Support Assistant at York SCS, I deliver Tier 1 technical support and issue resolution across on-site and virtual channels using the Halo ITSM ticketing system. I resolve complex hardware, software, and account issues involving Moodle LMS, Google Workspace, and Microsoft Suites by following standard operating procedures. I have authored technology guides and maintained SOP documentation within Guru Knowledge Base to streamline troubleshooting and ensure service consistency. Additionally, I manage the deployment and tracking of departmental devices using SCCM and Active Directory while leading technical workshops to communicate complex application usage to end-users.