Daniela Vacas

Platform Experience Manager @Lano

Berlin, DE

In my role as a Platform Experience Manager at Lano, I focus on granting a seamless onboarding journey for new customers, ensuring their desired outcomes are not only met but exceeded. Serving as the trusted advocate, I collaborate extensively both internally and with in-country partners, meticulously upholding strict SLAs and consistently delivering the highest standards of customer service excellence. As a Lano expert, I stay at the forefront of product knowledge, continuously evolving to remain informed about the latest improvements. My responsibilities extend to conducting comprehensive reviews and audits of essential client data, contributing significantly to ongoing initiatives aimed at service enhancement. Within the team, I collaborate on key projects, actively participating in enhancing overall service quality.

CareerFoundry

Digital Marketing

Universidad Nacional de las Artes

Licenciatura en Actuación