Dani Yolanda Small Small
Passionate Project Manager | Customer Service Expert | Zendesk & HR Specialist | Multifaceted Leader | Certified Bookkeeper | Proven Results in Process Improvement
- Role
- Project Manager at Hook & Tow It, Llc
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Dani Yolanda Small Small
Self Motivated, with a passion for helping others reach their full potential. Ten years Human resource experience. Technical Proficiency working with Document Processing; Word, Power Point etc. Strong Coaching, Sales, and Conflict Resolution skill with a focus on Team Building. Graduate of University of Central Florida in Interdisciplinary Studies.
Experience
Project Manager
Jan 2016 — Present
Education
Mortgage Educators
Certification, Mortgage Loan Orgiginator
Grambling State University
none, Accounting and Business/Management
1985 — 1987
University of Central Florida
Master of Nonprofit Management, Non-Profit/Public/Organizational Management
Illinois Eastern Community Colleges-Lincoln Trail College
Certification, Addiction Prevention and Treatment
2010 — 2011
University of Central Florida
Master's degree, Nonprofit Management
University of Central Florida
Bachelor of Applied Science - BASc, Behavioral Sciences
University of Central Florida
Bachelor's degree, Health/Health Care Administration/Management
2014 — 2016
Western International University
Associate of Science (A.S.), Human Services, General
2003 — 2005
Skills
- Recruiting
- Administrative Assistants
- Conflict Resolution
- Customer Support
- Telemarketing
- Benefits Administration
- Pension Administration
- Process Scheduler
- Staff Supervision
- Microsoft Word
- Pension Funds
- Contact Center Management
- Customer Retention
- Customer Service
- Employee Training
- Customer Experience
- Event Planning
- Compensation & Benefits
- Microsoft Excel
- Human Resources
- Defined Benefit
- Training
- Customer Satisfaction
- Public Speaking
- Microsoft Outlook
- Leadership
- Management
- Team Building
- 401k Rollovers
- Marketing
- Call Center Administration
- Office Administration
- Microsoft Powerpoint
- Microsoft Office
- Sales
- Data Entry
- Coaching
- Time Management
- B2b
- Small Business
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