Danish Sawa
AI & Analytics @ Fiserv
- Role
- Sr Business Analyst - Ai & Ivr at Fiserv
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Danish Sawa
I’m an AI and analytics professional with 4+ years of experience and a Master’s in…
Experience
Sr Business Analyst - Ai & Ivr
Aug 2024 — Present · Omaha, NE, US
Developed and deployed a multilingual Speech-to-Text and Text-to-Speech web application using Python, Azure Cognitive Services, OpenAI GPT-4, and Streamlit—enabling real-time transcription, translation, and batch phrase rendering. Set for wide internal use to automate IVR testing and reduce manual effort.• Integrated advanced NLP models (e.g, BERT) into the IVR system, boosting user query resolution accuracy and reducing call handling time by ~20%.• Continuously monitored and fine-tuned ML model performance, decreasing error rates and improving overall system responsiveness by 10%.• Designed and optimized IVR call flows and backend data pipelines to enhance user experience and increase operational efficiency.• Collaborated cross-functionally with global teams to gather business requirements, align technical solutions with strategic goals, and deliver scalable AI-driven features.
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