Danish P.
Delivery Specialist Advisor for Cloud & Security practice, PMP, ITIL, Scrum Master, CSI/Service Delivery Improvement Manager, Automation Projects, Network/DataCentre Projects Manager at NTT DATA Services
- Role
- Delivery Specialist Advisor for Cloud & Security Practice at NTT DATA North America
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Danish P.
Accomplished Project Manager with extensive experience, skilled at process improvements…
Experience
Delivery Specialist Advisor for Cloud & Security Practice
Feb 2020 — Present · New Delhi, IN
Responsibility and ownership of Service Delivery improvement programs across Data Center Service lines for Accounts•Deliver data-driven thought leadership and creativity for operational improvement•Apply statistical data analysis & data mining techniques to establish a baseline and find the gaps/opportunities in delivery transformation•Driving the efficiency and effectiveness of the ITSM processes by leveraging Data generated from various sources of Enterprise IT Systems & Monitoring tools.•CSI with key operational processes - Patch management, configuration management, certificate management, vulnerability management, health checks and other maintenance, Server provisioning and decommissioning, etc•Continual Service Improvement leveraging Automationo Interface with automation product and engineering team to drive continuous improvement and adoptiono Identification and Implementation of Automation within IT Infrastructure Managed Serviceso Evaluate Automation deployment to determine higher adoption and drive improving automation capability and efficiency•Analyses the Service Level achievements compared to SLA’s & suggest corrective actions•CSI approach & management of all on-going improvement initiatives as well as controlling and reporting on sustaining initiatives.•Proactively identify and own the execution of Improvement opportunities in conjunction with customer’s Business Strategy & Innovation
Education
Jamia Millia Islamia
Associate’s Degree
2005 — 2009
Jamia Millia Islamia
Bachelor’s Degree
2011 — 2014
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