Danisha R.
CX Strategy - Product Quality | Improving Customer Journeys in E-commerce | Flipkart & Shopsy
- Role
- Assistant Manager - Cx Strategy Product Quality at Flipkart
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Danisha R.
I work at the intersection of CX Design - Strategy, and Platform Quality, focusing on building scalable, customer-first solutions for large e-commerce platforms.Currently at Flipkart, I drive cross-functional initiatives across Trust & Safety, Catalog Quality, and CX Platforms, translating customer insights into product-level improvements. My work spans across fake-on-platform prevention, seller and listing guardrails, return and cancellation flows, and AI-led catalog enhancements.I have hands-on experience collaborating with Product, Data Science, Category, and Operations teams to define problem statements, scope solutions, track adoption, and drive execution. A significant part of my role involves driving customer insights into actionables, return and escalation analysis, and identifying bottom-funnel gaps that can be solved through better product design and automation.
Experience
Assistant Manager - Cx Strategy Product Quality
Feb 2024 — Present · Bengaluru, IN
Product Quality & CX Strategy professional driving platform quality, trust & safety, and AI-led catalog improvements across Flipkart and Shopsy. Partner closely with Product, Data Science, and Operations teams to translate customer insights into scalable product and process solutions.
Education
Maulana Azad National Institute of Technology
Bachelor of Technology - BTech, Mechanical Engineering
2020 — 2024
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.