Danish Wasim
Analytics Manager @Nirvasa Ayurveda
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WORK HISTORY
Analytics Manager @Nirvasa Ayurveda
Gurugram, IN
EDUCATION
Sikkim Manipal University - Distance Education
Master of Computer Applications - MCA
Sikkim Manipal Institute of Technology - SMU
BCA, Computer Science
SKILLS
ABOUT DANISH WASIM
Senior Manager – Strategy & Business Analytics (Workforce Management) with 10+ years of experience leading enterprise-level WFM, RTM, and performance governance across contact centers and healthcare operations.Currently working closely with leadership, driving end-to-end workforce strategy and operations intelligence to enable data-driven decision-making at scale.Key areas of expertise:• Forecasting, capacity planning & manpower strategy• P&L ownership, cost optimization & campaign profitability• Real-time management (RTM) & SLA governance• Executive dashboards, MIS & performance analyticsTrack record of delivering measurable business impact: Improved productivity by 15–20% through targeted performance interventions Reduced cost per order/lead by 10–12% via optimized workforce planning Strengthened SLA adherence through real-time governance & control frameworksI specialize in:• Data-driven RCA for availability, conversion & productivity• Building scalable workforce & hiring models aligned with business growth• Translating complex analytics into actionable insights for Ops, Sales, HR & ITPassionate about integrating Workforce Management, Analytics, and Operations Intelligence to drive efficiency, optimize cost, and enable sustainable business growth.
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