Danish Wasim
Head – Workforce Management (WFM) | RTM & Business Analytics | Driving SLA, Cost Optimization & Productivity | Contact Center & Healthcare Ops | P&L Leadership
- Role
- Analytics Manager at Nirvasa Ayurveda
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Danish Wasim
Senior Manager – Strategy & Business Analytics (Workforce Management) with 10+ years of experience leading enterprise-level WFM, RTM, and performance governance across contact centers and healthcare operations.Currently working closely with leadership, driving end-to-end workforce strategy and operations intelligence to enable data-driven decision-making at scale.Key areas of expertise:• Forecasting, capacity planning & manpower strategy• P&L ownership, cost optimization & campaign profitability• Real-time management (RTM) & SLA governance• Executive dashboards, MIS & performance analyticsTrack record of delivering measurable business impact: Improved productivity by 15–20% through targeted performance interventions Reduced cost per order/lead by 10–12% via optimized workforce planning Strengthened SLA adherence through real-time governance & control frameworksI specialize in:• Data-driven RCA for availability, conversion & productivity• Building scalable workforce & hiring models aligned with business growth• Translating complex analytics into actionable insights for Ops, Sales, HR & ITPassionate about integrating Workforce Management, Analytics, and Operations Intelligence to drive efficiency, optimize cost, and enable sustainable business growth.
Experience
Analytics Manager
May 2021 — Present · Gurugram, IN
Education
Sikkim Manipal University - Distance Education
Master of Computer Applications - MCA
2012 — 2015
Sikkim Manipal Institute of Technology - SMU
BCA, Computer Science
2008 — 2011
Skills
- Java
- Windows
- Eclipse
- Javascript
- Xml
- Mysql
- Visual Studio
- C++
- C#
- Sql
- C
- Programming
- Linux
- Asp.net
- Python
- Css
- Php
- Html
- Microsoft Office
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