Danish Usmani

About Danish Usmani

An accomplished Operations Management professional with a proven track record in driving Process Improvement and delivering Business Excellence, optimizing operations for sustainable growth and profitability.A dynamic leader with a history of successful executive-level assignments, specializing in elevating Customer Service Delivery, driving Process Enhancement, and spearheading Business Transformation initiatives, while serving as a reliable Delivery Anchor for high-performing staff and cross-functional teams.WHERE CAN I ADD VALUE• Diligently spearheaded process enhancements, driving operational excellence, and targeting executive-level roles in high-repute organizations. Proficient in method-oriented operations with a focus on business excellence.• Managed successful service desk operations. Skilled in customer service, team management, process optimization, technology implementation.• Visionary professional with 16+ years of expertise in Business Transformation, Operations, and Customer Service Delivery Management.• As a seasoned Delivery Anchor, achieved repeated successes in structuring high-performing teams, streamlining processes, and implementing tech solutions for cost reduction, productivity boost, and profit increase.• Empowered clients through innovative delivery models, leveraging onshore and offshore capabilities for end-to-end P&L accountability, ensuring high-quality solutions.• Demonstrated mastery in project management, leading diverse, cross-functional, multicultural teams in designing and launching cutting-edge solutions, while fostering strong stakeholder relationships and effectively influencing at senior levels.KEY ACHIEVEMENTS• Proficiently translate business vision into tactical operations, managing international contact center operations, and delivering customer-centric, profit-maximizing solutions.• Head cross-functional teams, formulate and implement operations strategies, drive NPS and CSAT improvements, and automate processes for Six Sigma-driven operational excellence.• Maximize profitability through restructuring, strategic partnerships, and continuous process improvements. Lead, develop, and mentor teams for multi-channel customer interactions and top-tier service quality. ABOUT MEA versatile professional known for visionary leadership, analytical prowess, and exceptional teamwork, with a talent for effective communication and a relentless commitment to driving excellence in operations and customer satisfaction. Do reach me out at: 97••••••20; d••••••••@gmail.com.

Experience

1. Senior Director of Operations

   Netlink Software Group America Inc

   Oct 2025 — Present · Bhopal, IN

   Oversee talent management and workforce management, ensuring optimal team performance and development. • Managed client relationships to enhance satisfaction and retention, fostering long-term partnerships. • Led continuous process improvement initiatives, focusing on SLA and KPI oversight to drive operational excellence.

Education

• Bhopal school of social sciences

  BCA, Information Technology

  2004 — 2007

• St. Johns Sr. Sec. School

  Higher; M.P, Secondary; Board

  1989 — 2004

• College affiliated to Barkatullah University

  B.C.A. from B.S.S.S, Computer Science

  2004 — 2007

• Cornell University

  Certified , Design thinking and digital transformation

• University of Michigan

  Certification in Global leadership and Communication , Organizational Leadership

• Karnataka State Open University

  Executive MBA- Operations Management, Operations Management

  2014 — 2015