Danish Naeem
Technical Support Team Lead @MAICO Diagnostics GmbH
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WORK HISTORY
Technical Support Team Lead @MAICO Diagnostics GmbH
Berlin, DE
EDUCATION
Sir Syed University
Bachelor’s Degree, Biomedical/Medical Engineering
University of Lübeck
Master’s Degree, Biomedical/Medical Engineering
SKILLS
ABOUT DANISH NAEEM
I’m working as a Team Lead of Technical Support with 10 years of experience in both Technical Training and customer support in the field of the Medical Industry. Highly motivated, passionate and result oriented support engineer with a proven experience in Technical training.As a Technical Support Team Lead responsible for overseeing the daily operations of the technical support team as well as participating as an active member of the team. Manage the technical support team, providing line management, mentoring, and engagement with other support teams. Provide internal training, Alongside the Head of Support Services. Managing external training for the distributor (online and on-site) and working closely with the Quality and Production department. Review all technical support-related processes and documentation for continuous improvement, and assist in the creation and implementation of customer self-service material and tools. Evaluate and analyze Salesforce case trends to prevent future issues As a Technical trainer develop staff including training and Service personnel for the purpose of instructing end-users and clients. Conduct product and Service training to the distributor level throughout the world. Conduct learning needs analysis to integrate needed lessons in curriculum design and development. Developed training program and instructional material on safety programming troubleshooting maintenance and installation of specific software and hardwares.
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